Cozy Living Furniture FAQ

What are your office hours?

We are open from 10:00 AM - 8:00 PM (EST) Monday through Saturdays from 11:00 AM to 5:00 PM (EST) on Sundays.

Do you have a showroom or a store?

Yes, our showroom address is CORAM. 541 MIDDLE COUNTRY RD, CORAM, NY 11727.

The second location and warehouse is 1644 Route 112, Port Jefferson Station, NY 11776

Can you match or beat a competitor's price?

Cozy Living strives to provide the lowest prices on the market. If you do happen to find a lower price, you may email the competitors website link to a support@cozylivingfurniture.com, showing the total price (product plus shipping cost); provide your shipping zip code, and if possible we will try to match the price.

Do you Backorder items?

Yes, if the item is expected to be in stock within one month, we will process you order. In most cases your order should arrive within 4-6 weeks. In the case that we expect the item to be out of stock longer, we will notify you to confirm that you still want the item(s). We do our best to constantly update availability; However the website availability is not dynamically generated 'real time' inventory. You may contact us anytime via phone at 631-846-8709, or by emailing to support@cozylivingfurniture.com, to get accurate information on availability.

How is it possible for you to have such low prices? Are these authentic items, or maybe used?

We sell only brand new furniture. The reason we can offer such great low prices is because we get them directly from the manufacturer. We also have great relationships with them and therefore got fantastic deals worked out.

What is your cancellation policy?

Please email our customer support support@cozylivingfurniture.com for any cancellation requests. We allow cancellation up to 24 hours after the order has been placed; unless the order has already been shipped by the manufacturer. Any cancellation of the order after this point will need to follow the return policy.

Why buy my Furniture at Cozy Living Furniture?

Cozy Living Furniture offers high-quality, stylish furniture at unbeatable value, with fast delivery, flexible financing, and a team dedicated to helping you find the perfect pieces for your home.

Are Cozy Living Furniture prices the lowest?

While we may not always have the absolute lowest price on every item, Cozy Living Furniture offers highly competitive pricing with excellent value—pairing quality furniture, frequent deals, flexible financing, and great service so you get more for your money.

How long does it take to get our furniture?

Most in-stock items are delivered quickly—often within a few days—while special orders may take longer depending on the manufacturer and availability.

Do you deliver the furniture or will we need a truck?

Cozy Living Furniture provides delivery, so you don’t need a truck—our team can bring your furniture right to your home and handle the setup depending on the service you choose.

What is the best method for placing the order?

We accept Amazon Pay, Synchrony financing, Stripe, and all major credit cards, making it easy and convenient for you to shop the way you prefer.

Is it safe to place an order on your site? I am concerned about submitting my credit card information online.

Yes—our website uses secure, encrypted checkout technology to protect your personal and payment information. Your credit card details are processed safely through trusted payment partners like Amazon Pay and major credit card gateways.

What payment methods do you accept?

We accept Amazon Pay, Synchrony financing, Stripe, and all major credit cards, making it easy and convenient for you to shop the way you prefer.

Do you offer any financing?

Yes—we offer convenient financing through Synchrony, allowing you to take home your furniture now and pay over time with flexible payment options.

Do you charge sales tax?

Yes, we collect sales tax as required by New York State law, which is automatically calculated during checkout.

Do you ship outside of the Continental United States?

At this time, we only deliver within the Continental United States and do not offer shipping to Alaska, Hawaii, or international destinations.

May I change the shipping address after I placed the order?

Yes, you can update your shipping address, but please contact us as soon as possible—once your order is processed or shipped, changes may no longer be possible.

What happens if I miss my delivery appointment with the carrier?

If you miss your delivery appointment, the carrier will need to reschedule your delivery, and a redelivery fee may apply. This can also delay when you receive your furniture, so please be sure someone is available at the scheduled time.

Do you deliver on weekends, holidays or evenings?

We primarily deliver during regular business hours on scheduled delivery days. Limited weekend or evening deliveries may be available depending on your location and route, but we do not deliver on major holidays. Please contact us to check availability for your area.

What shipping methods are available?

We offer two convenient options: No-Hassle Delivery, where our team brings your furniture directly to your home, and In-Store Pickup, allowing you to pick up your order at either of our showroom locations.

I ordered multiple items but they did not arrive together.

Some items may ship or become available at different times, so your order might arrive in separate deliveries.

How much do you charge for shipping?

Shipping costs vary based on your location and the items in your order. We offer affordable No-Hassle Delivery and free In-Store Pickup, and our team will provide the exact delivery fee when you place your order.

What should I do if the products are defective?

If your furniture arrives damaged or defective, contact us immediately with photos and details. We’ll work quickly to resolve the issue by arranging a repair, replacement, or appropriate solution.

What should I do if my shipment is damaged?

If your shipment arrives damaged, please take clear photos and contact us right away. We’ll work with the carrier and our team to resolve the issue and arrange a repair or replacement as needed.

What is your return policy?

All sales are final. We do not accept returns or exchanges, so please review your order carefully and ask our team any questions before completing your purchase.

What about assembly?

Most items come fully assembled or require minimal assembly. If assembly is needed, our No-Hassle Delivery team can handle it for you as part of the delivery service.

Do you offer an extended warranty plan?

Yes, we offer protection plans on most items. You’ll be able to view and add a protection plan directly during checkout.

How are pricing errors handled?

If a pricing error occurs, we will correct the mistake and notify you immediately. Orders with incorrect prices may be canceled or adjusted to reflect the accurate pricing.